(Last Updated March 2021)
AWARE Enterprises, LLC, as well as any present or future affiliated or related company (“AWARE”
or “we”), is the owner and operator of the orthopedicloop.com website and associated mobile and
discussed below. By registering an account, downloading the app, or otherwise using or visiting
any website, application, product, software, tool, data feed, and/or service that we offer
(collectively the “Service”), you understand and agree to the terms of this policy.
1. What Information Do We Collect?
1. Personally-Identifiable Information: We may collect personally identifiable information
when you specifically and knowingly provide it to us, for example when you register
and provide personal information such as your name, e-mail address, phone number,
employer, date of birth, work location, or other information. Where applicable,
personally identifiable information includes “personal data”, “personal information”
and/or “sensitive personal information” each as defined in applicable law. We ask that
you not send us, and you do not disclose, any sensitive personal data (e.g., social
security numbers, information related to racial or ethnic origin, political affiliations or
opinions, religion or other beliefs, health, biometrics or genetic characteristics,
criminal background or trade union membership) on or through Services or
otherwise. If you do send or disclose any sensitive personal data to us, you consent to
our processing and use of such sensitive personal data in accordance with this policy.
AWARE does not consider personally identifiable information to include information that has been
anonymized or aggregated so that it does not allow a third party to identify a specific individual. We
collect and use your personally-identifiable information to: provide the Services; operate and
improve our Service, including by providing aggregated or other time studies; provide customer
service, such as data and information designed to improve surgical efficiencies; and perform
research and analysis aimed at improving our Service and technology and that of attending
physicians, health care providers, hospital and surgical centers.
You may always choose not to provide personally identifiable information, but if you so choose,
certain parts of the Service may not be available to you. If you have registered an account with us,
you will have agreed to provide your personally identifiable information in order to access the
Services. This consent provides us with the legal basis we require under applicable law to process
your data. You maintain the right to withdraw such consent at any time. If you do not agree to our
use of your personal data in line with this Policy, please do not use our Services.
1. Non-Personally-Identifiable Information: We may collect and aggregate non-personally
identifiable information which is information which does not permit you to be
identified or identifiable either by itself or in combination with other information
available to a third party. This information may include information such as an online
referral source to us, your IP address, browser type and language, hardware types,
geographic location, log data, access times and durations, mobile device information
and service provider. We also may collect navigational information, including
information about the Service content or pages or mobile application modules you
view or use, the links you click, and other actions taken in connection with the
Service. We use this information to analyze usage patterns as part of making
improvements to the Service.
2. Cookies, Pixels and Local Storage: We may collect information using “cookies”, which
are small data files stored on the hard drive of your computer or mobile device by a
website. We may use both session cookies (which expire once you close your web
browser) and persistent cookies (which stay on your computer or mobile device until
you delete them) to provide you with a more personal and interactive experience when
using the Services.
Cookies we use
The Services use the following types of cookies for the purposes set out below:
|Type of cookie||Purpose|
|Essential Cookies||These cookies include:
■ Metadata. When an Authorized User interacts with the Services,
metadata is generated that provides additional context about the way
Authorized Users work, such as by logging the actions you perform,
including login and logout; and other actions.
■ Log data. As with most websites and technology services delivered over
the Internet or through mobile applications, our servers automatically collect
information when you access or use our Services and record it in log files. This
log data may include the Internet Protocol (IP) address, the address of the web
page visited before using the Website or Services, browser type and settings, the
date and time the Services were used, information about browser configuration
and plugins, language preferences and cookie data.
■ Device information. We collect information about devices accessing the
Services, including type of device, what operating system is used, device settings,
application IDs, unique device identifiers and crash data. Whether we collect
some or all of this other information often depends on the type of device used
and its settings.
■ Location information. We may receive information from you and other
third-parties that identifies or helps us approximate your location. We may,
for example, use a business or work address submitted by you or your employer
or the facility where you work, or an IP address received from your browser or
device to determine approximate location. We may also collect location
information from devices in accordance with the consent process provided by
These cookies allow you, for example, to log in to secure areas of the sites or
applications and help the content of the pages you request load quickly.
Without these cookies, the services that you have asked for cannot be provided,
and we only use these cookies to provide you with those services.
|Functionality Cookies||These cookies allow the Services to remember choices you make when you use
a site or application, such as remembering your language preferences,
remembering your login details and remembering the changes you make to
other parts of your account, or preferences. The purpose of these cookies is to
provide you with a more personal experience and to avoid you having to
re-enter your preferences every time you use the Services.
You can typically remove or reject cookies via your browser or device settings. In order to do this,
follow the instructions provided by your browser or device. Many browsers or devices are set to
accept cookies until you change your settings. If you do not accept our cookies, you may experience
some inconvenience or loss of functionality in your use of the Services. For example, we may not be
able to recognize your computer or mobile device and you may need to log in every time you use
Do Not Track Signals
Some Internet browsers or devices may be configured to send “Do Not Track” signals to the online
services that you visit. We currently do not respond to do not track signals. To find out more about
“Do Not Track,” please visit http://www.allaboutdnt.com.
2. What Do We Do With The Information That We Collect?
Except as disclosed in this policy, AWARE does not share or sell your personal information with any
1. AWARE will use the personally identifiable information directly provided by you solely
for the purpose for which you have provided it, which may include:
- to operate, maintain, and improve the Services;
- to manage your account, including to communicate with you regarding
your account, or by push or in-app notifications;
- to respond to your comments and questions and to provide customer
- to send information including technical notices, updates, security alerts,
and support and administrative messages;
- with your consent, to send you marketing e-mails or notifications about
upcoming promotions, and other news, including information about
products and services offered by us or our affiliates or marketing
sponsors. You may opt-out of receiving such information at any time: such
marketing emails tell you how to “opt-out.” Please note, even if you opt out
of receiving marketing emails or notifications, we may still send you nonmarketing emails or notifications. Non-marketing emails or notifications
include communications about your account with us (if you have one) and
our business dealings with you;
- to process payments you make via the Services; and
- as we believe necessary or appropriate (a) to comply with applicable laws;
(b) to comply with lawful requests and legal process, including to respond
to requests from public and government authorities; (c) to enforce this
agreements, or resolve disputes; and (d) to protect our rights, privacy,
safety or property, and/or that of you or others.
We may share this information with service providers who perform services on our behalf, such as
processing information requests, providing security services, displaying stored data you access, to
assist us in marketing, to conduct audits, etc. Those companies will be permitted to obtain only the
personal information they need to provide the service they provide, will be required to maintain
the confidentiality of the information, and will be prohibited from using it for any other purpose.
We may also use information you provide to better serve you, and, if you have given your consent
for us to do so, to send you email, text messages or other notifications concerning offers from our
partners and other third parties that we think may be of interest to you. If you do not wish to
receive marketing emails, you may adjust your “Personal Information Preferences” as described
below or follow the “unsubscribe” or “stop” instructions included within each communication.
We will only retain your personally identifiable information as long as reasonably required to
provide you with the Services unless a longer retention period is required or permitted by law (for
example, for regulatory purposes).
1. Disclosure: As a general rule, AWARE will not disclose any of your personally
identifiable information except under one of the following circumstances: we have
your permission; we determine in good faith that it is legally required to be revealed by
any relevant statute, regulation, ordinance, rule, administrative or court order, decree,
or subpoena; it is information that we determine must be disclosed to correct what we
believe to be false or misleading information or to address activities that we believe to
be manipulative, deceptive or otherwise a violation of law; where you are otherwise
notified at the time we collect the data; where we need to share your information to
provide the product or service you have requested; when such disclosure is made
subject to confidentiality restrictions in connection with a sale, merger, transfer,
exchange, or other disposition (whether of assets, stock, or otherwise) of all or a
portion of the business conducted by AWARE. AWARE may share the non-personally
identifiable information that we gather, in aggregate form only, with advertisers, other
customers or prospects, and other partners.
3. Your Rights
Consistent with applicable law, you may exercise any of the rights described in this section. Please
note that we may ask you to verify your identity and request before taking action on your request.
• Managing Your Information.
If you have an Account, you may access and update some of your information through your Account
settings. You are responsible for keeping your personal information up-to-date.
• Rectification of Inaccurate or Incomplete Information.
You have the right to ask us to correct inaccurate or incomplete personal information about you
(and which you cannot update yourself within your Account, if any).
• Data Access and Portability.
In some jurisdictions, applicable law may entitle you to request certain copies of your personal
information held by us. You may also be entitled to request copies of personal information that you
have provided to us in a structured, commonly used, and machine-readable format and/or request
us to transmit this information to another service provider (where technically feasible).
• Data Retention and Erasure.
We generally retain your personal information only for as long as is necessary for the performance
of the contract between you and us, and to comply with our legal obligations. In certain
jurisdictions, you can request to have all your personal information deleted entirely. Please note
that if you request the erasure of your personal information:
- We may retain some of your personal information as necessary for our legitimate
business interests, such as fraud detection and prevention and enhancing safety. For
example, if we suspend an Account for fraud or safety reasons, we may retain certain
information from that Account to prevent that user from opening a new Account in the
- We may retain and use your personal information to the extent necessary to comply
with our legal obligations. For example, for tax, legal reporting and auditing
- Some copies of your information (e.g., log records) may remain in our database, but are
disassociated from personal identifiers.
- Because we maintain the Service to protect from accidental or malicious loss and
destruction, residual copies of your personal information may not be removed from
our backup systems for a limited period of time.
• Withdrawing Consent and Restriction of Processing.
If we are processing your personal information based on your consent, you may withdraw your
consent at any time by contacting us specifying which consent you are withdrawing. Please note
that the withdrawal of your consent does not affect the lawfulness of any processing activities
based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law
may give you the right to limit the ways in which we use your personal information, in particular
where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and
you oppose the erasure of your personal information; (iii) we no longer need your personal
information for the purposes of the processing, but you require the information for the
establishment, exercise or defense of legal claims; or (iv) you have objected to the processing
pursuant to the next section and pending the verification whether our legitimate grounds override
• Objection to Processing.
In some jurisdictions, applicable law may entitle you to require us not to process your personal
information for certain specific purposes (including profiling) where such processing is based on
legitimate interest. If you object to such processing we will no longer process your personal
information for these purposes unless we can demonstrate compelling legitimate grounds for such
processing or such processing is required for the establishment, exercise or defense of legal claims.
Where your personal information is processed for direct marketing purposes, you may, at any time
ask us to cease processing your data for these direct marketing purposes by sending an e-mail to
• Lodging Complaints.
You have the right to lodge complaints about our data processing activities by filing a complaint
with us via the “Contact Us” section below or with a supervisory authority.
4. Children’s Policy
AWARE does not knowingly collect personally identifiable information from users under 18. In the
event that we learn that we have collected any personal information from a user under the age of
18, we will attempt to identify and delete that information from our database.
6. California Privacy Rights
California law permits users who are California residents to request and obtain from us once a year,
free of charge, a list of the third parties to whom we have disclosed their personal information (if
any) for their direct marketing purposes in the prior calendar year, as well as the type of personal
information disclosed to those third parties. See the “Contact Us” section below for where to send
7. Security and Encryption
We follow generally accepted industry standards to help protect your personal information, and we
utilize additional security and encryption methods with respect to “Protected Health Information”
as such terms is defined under the Health Insurance Portability and Accountability Act of 1996. No
method of transmission over the internet, mobile technology, or method of electronic storage, is
completely secure. Therefore, while we endeavor to maintain physical, electronic, and procedural
safeguards to protect the confidentiality of the information that we collect online, we cannot
guarantee its absolute security. Our Service has security measures in place designed to protect
against the loss, misuse and alteration of the information under our control. We use standard
Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All Service
information is maintained on secure servers. Access to stored data is protected by multi-layered
security controls including firewalls, role-based access controls and passwords. You are responsible
to keep your password secure. If you have reason to believe that your interaction with us is no
longer secure (for example, if you feel that the security of any account you might have with us has
been compromised), please immediately notify us of the problem by contacting us at
8. Changes to This Policy
we will revise the “last updated” date at the top of the policy. If there are material changes to this
statement or in how we will use your personal information, we will notify you by prominently
posting a notice of such changes here or on our home page, or by sending you an email or in-app
notification. We encourage you to review this policy whenever you visit one of our websites or
9. Contact Us
For general inquires or to lodge a complaint, email us at firstname.lastname@example.org
To opt-out of use of your data for direct marketing, email us at email@example.com.
You can request permanent deletion of your personal data and closure of your Account at any point
by submitting a deletion request to firstname.lastname@example.org. We may ask you to verify your
identity before taking action on your request. Please include the subject line “Personal Data Right
Request – Deletion Request”, and your country of residence.
If you would like to get a copy of some or all of the personal data we hold about you pursuant to
applicable law, email us at email@example.com. Please note that we may ask you to verify
youridentity before taking further action on your request. Please include the subject line
“Personal Data Right Request – Access Request”, provide us your country of residence, and provide
as much information as you have regarding the data you would like a copy of.
To exercise a right to portability under applicable law, please email us at
firstname.lastname@example.org include the subject line “Personal Data Right Request – Portability
Request” and your countryof residence.
To object to our processing of some of your personal data where allowed under the laws of the
jurisdiction where you reside, you may request that we not process your personal information for
certain specific purposes (including profiling) where such processing is based on legitimate
interest. If you object to such processing, we will no longer process your personal information for
these purposes unless we can demonstrate compelling legitimate grounds for such processing, or
such processing is required for the establishment, exercise, or defense of legal claims. You may
exercise your rights to object to processing by sending us an email to
email@example.com. Please include the subject line “Personal Data Right Request –
ProcessingObjection” and your country of residence.
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